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Research Article
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The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions

Year 2024, Volume: 8 Issue: 1, 78 - 91, 07.06.2024

Melike Nur İnce , Çağatay Taşdemir

https://doi.org/10.38088/jise.1453432

Abstract

This research examined the influence of quality dimensions and various other factors on consumer choices in the Turkish furniture market, aiming to bridge a literature gap by leveraging theoretical insights and empirical data. Utilizing a detailed survey, the study captured consumer perceptions of factors influencing furniture purchases, focusing on Garvin's eight quality dimensions: Suitability, Perceived Quality, Features, Aesthetics, Service, Durability, Reliability, and Performance. The methodology included a 19-question survey targeting Bursa's population to gather data on demographic characteristics and purchasing influences, which was analyzed via Microsoft Excel. The findings underscored the paramount importance that consumers placed on durability and performance, suggesting a pragmatic approach to furniture buying where functionality trumped aesthetics. A notable preference for sustainable and eco-friendly furniture emerged, aligning with broader environmental trends. Demographically, most respondents were young, university-educated adults, indicating a market segment with distinct tastes and preferences, particularly toward modern-style furniture. These insights advocated for furniture industry stakeholders to adopt marketing strategies emphasizing product durability, performance, and environmental friendliness, aligning with consumer expectations for quality and sustainability. This alignment could be crucial for guiding product development and design to cater to contemporary consumer needs.

Keywords

Consumer preferences Furniture industry Purchasing Decisions Quality dimensions

References

  • [1] A. H. Maslow, “A Theory of Human Motivation.,” Psychol Rev, vol. 50, no. 4, pp. 370–396, Jul. 1943, doi: 10.1037/h0054346.
  • [2] I. Akyuz, “Investigation of Psychological, Socio-Psychological and Socio-Cultural Factors Affecting Consumer Behavior in Furniture Purchasing,” Institute of Science, Trabzon, 2006.
  • [3] V. Kaputa, A. Pirc Barčić, H. Maťová, and D. Motik, “Consumer Preferences for Wooden Furniture in Croatia and Slovakia,” Bioresources, vol. 13, no. 3, pp. 6280–6299, 2018, doi: 10.15376/biores.13.3.6280-6299.
  • [4] V. Kaputa and M. Supin, “Consumer Preferences For Furniture,” 2010. [Online]. Available: https://www.researchgate.net/publication/288346897
  • [5] Ü. Tutar and F. Çamlibel, “The Conceptual Dimensions of the Consumer Perception of Value Affecting Consumer Preference,” Balıkesir University Faculty of Economics and Administrative Sciences Journal, vol. 3, no. 1, pp. 47–58, 2022, Accessed: Sep. 27, 2023. [Online]. Available: https://dergipark.org.tr/tr/pub/bauniibfd/issue/70923/1022376
  • [6] D. Nicholls and M. Bumgardner, “Evaluating Selected Demographic Factors Related to Consumer Preferences for Furniture from Commercial and from Underutilized Species,” For Prod J, vol. 57, no. 12, pp. 79–82, 2007, Accessed: Nov. 07, 2023. [Online]. Available: https://www.fs.usda.gov/research/treesearch/29381
  • [7] H. Paluš, H. Maťová, and V. Kaputa, “Consumer Preferences for Joinery Products and Furniture in Slovakia and Poland,” Bioresources, vol. 54, no. 2, pp. 123–132, 2012, doi: 10.15376/biores.13.3.6280-6299.
  • [8] M. Olšiaková, E. Loučanová, and H. Paluš, “Monitoring Changes in Consumer Requirements for Wood Products in Terms of Consumer Behavior,” Acta Facultatis Xylologiae Zvolen, vol. 58, no. 1, pp. 137–147, Jan. 2016, doi: 10.17423/afx.2016.58.1.15.
  • [9] L. Oblak, A. P. Barčić, K. Klarič, M. K. Kuzman, and P. Grošelj, “Evaluation of Factors in Buying Decision Process of Furniture Consumers by Applying AHP Method,” Drvna Industrija, vol. 68, no. 1, pp. 37–43, Mar. 2017, doi: 10.5552/drind.2017.1625.
  • [10] A. Atilgan, H. Ulusoy, N. Kahraman, and H. Peker, “Consumers’ Preferences for Furniture Styles and Factors that Effect in Choosing,” Journal of Bartin Faculty of Forestry, vol. 20, no. 2, pp. 232–238, 2018, doi: 10.24011/barofd.401213.
  • [11] L. Oblak, B. Glavonjić, A. Pirc Barčić, T. Bizjak Govedič, and P. Grošelj, “Preferences of Different Target Groups of Consumers in Case of Furniture Purchase,” Drvna industrija, vol. 71, no. 1, pp. 79–87, Mar. 2020, doi: 10.5552/drvind.2020.1932.
  • [12] M. Jošt, V. Kaputa, M. Nosáľová, A. P. Barčić, I. Perić, and L. Oblak, “Changes in Customer Preferences for Furniture in Slovenia,” Drvna Industrija, vol. 71, no. 2, pp. 149–156, Jun. 2020, doi: 10.5552/drvind.2020.1967.
  • [13] E. Loučanová and M. Olšiaková, “Consumers’ Perception of Retro-Innovation of Wood Products,” Acta Facultatis Xylologiae Zvolen, vol. 62, no. 2, pp. 165–174, 2020, doi: 10.17423/afx.2020.62.2.15.
  • [14] T. A. Guzel, “Consumer Attitudes toward Preference and Use of Wood, Woodenware, and Furniture: A Sample from Kayseri, Turkey,” Bioresources, vol. 15, no. 1, pp. 28–37, 2020, doi: 10.15376/biores.15.1.28-37.
  • [15] A. P. Barčić, M. K. Kuzman, T. Vergot, and P. Grošelj, “Monitoring Consumer Purchasing Behavior for Wood Furniture Before and during the COVID-19 Pandemic,” Forests, vol. 12, no. 7, Jul. 2021, doi: 10.3390/f12070873.
  • [16] B. G. Şahin and E. E. Akballı, “Consumer Behaviors of Affecting Factors and Method Analysis,” International Journal of Social and Educational Sciences, vol. 1, no. 1, pp. 43–85, 2019, Accessed: Sep. 25, 2023. [Online]. Available: https://dergipark.org.tr/tr/pub/usbed/issue/48285/607430
  • [17] İ. D. Bulut and E. Gultekin Tarla, “Examining Consumer Behavior From Behavioral Economics Perspective: A Comparison of Online and Traditional Shopping,” Journal of Economics and Administrative Sciences, vol. 7, no. 1, pp. 9–30, Jun. 2023, doi: 10.33399/biibfad.1192583.
  • [18] D. A. Garvin, “What does ‘“Product Quality”’ Really Mean? ,” Sloan Manage Rev, vol. 26, no. 1, pp. 25–43, 1984, Accessed: Mar. 10, 2024. [Online]. Available: http://www.oqrm.org/English/What_does_product_quality_really_means.pdf
  • [19] A. C. Burns and R. F. Bush, Marketing Research, 7th ed. Ankara, 2015.
  • [20] W. G. Cochran, Sampling Techniques, 3rd ed. New York: John Wiley& Sons, 1977.
  • [21] E. S. Thomson, A. W. Laing, and L. McKee, “Family Furchase Decision Making: Exploring Child Influence Behaviour,” Journal of Consumer Behaviour, vol. 6, no. 4, pp. 182–202, Jul. 2007, doi: 10.1002/cb.220.
  • [22] C. Arora and S. P. Diwan, “Children Influence on Family Purchase Decisions Across Product Categories,” SN Business & Economics, vol. 2, no. 7, p. 67, Jul. 2022, doi: 10.1007/s43546-022-00238-x.
  • [23] S. D. Senevirathna, P. Wachissara Thero, and P. O. De. Silva, “A Study of Children’s Influence in Family Purchasing Decisions: Parents’ Perspective,” Asian Journal of Marketing Management, vol. 1, no. 01, Jan. 2022, doi: 10.31357/ajmm.v1i01.5467.
  • [24] M. Uysal, “Coefficient of Acceptability for Joints on Furniture Frame Analysis under Cyclic Loads,” Journal of Innovative Science and Engineering (JISE), vol. 7, no. 01, Feb. 2023, doi: 10.38088/jise.1183127.

Year 2024, Volume: 8 Issue: 1, 78 - 91, 07.06.2024

Melike Nur İnce , Çağatay Taşdemir

https://doi.org/10.38088/jise.1453432

Abstract

References

  • [1] A. H. Maslow, “A Theory of Human Motivation.,” Psychol Rev, vol. 50, no. 4, pp. 370–396, Jul. 1943, doi: 10.1037/h0054346.
  • [2] I. Akyuz, “Investigation of Psychological, Socio-Psychological and Socio-Cultural Factors Affecting Consumer Behavior in Furniture Purchasing,” Institute of Science, Trabzon, 2006.
  • [3] V. Kaputa, A. Pirc Barčić, H. Maťová, and D. Motik, “Consumer Preferences for Wooden Furniture in Croatia and Slovakia,” Bioresources, vol. 13, no. 3, pp. 6280–6299, 2018, doi: 10.15376/biores.13.3.6280-6299.
  • [4] V. Kaputa and M. Supin, “Consumer Preferences For Furniture,” 2010. [Online]. Available: https://www.researchgate.net/publication/288346897
  • [5] Ü. Tutar and F. Çamlibel, “The Conceptual Dimensions of the Consumer Perception of Value Affecting Consumer Preference,” Balıkesir University Faculty of Economics and Administrative Sciences Journal, vol. 3, no. 1, pp. 47–58, 2022, Accessed: Sep. 27, 2023. [Online]. Available: https://dergipark.org.tr/tr/pub/bauniibfd/issue/70923/1022376
  • [6] D. Nicholls and M. Bumgardner, “Evaluating Selected Demographic Factors Related to Consumer Preferences for Furniture from Commercial and from Underutilized Species,” For Prod J, vol. 57, no. 12, pp. 79–82, 2007, Accessed: Nov. 07, 2023. [Online]. Available: https://www.fs.usda.gov/research/treesearch/29381
  • [7] H. Paluš, H. Maťová, and V. Kaputa, “Consumer Preferences for Joinery Products and Furniture in Slovakia and Poland,” Bioresources, vol. 54, no. 2, pp. 123–132, 2012, doi: 10.15376/biores.13.3.6280-6299.
  • [8] M. Olšiaková, E. Loučanová, and H. Paluš, “Monitoring Changes in Consumer Requirements for Wood Products in Terms of Consumer Behavior,” Acta Facultatis Xylologiae Zvolen, vol. 58, no. 1, pp. 137–147, Jan. 2016, doi: 10.17423/afx.2016.58.1.15.
  • [9] L. Oblak, A. P. Barčić, K. Klarič, M. K. Kuzman, and P. Grošelj, “Evaluation of Factors in Buying Decision Process of Furniture Consumers by Applying AHP Method,” Drvna Industrija, vol. 68, no. 1, pp. 37–43, Mar. 2017, doi: 10.5552/drind.2017.1625.
  • [10] A. Atilgan, H. Ulusoy, N. Kahraman, and H. Peker, “Consumers’ Preferences for Furniture Styles and Factors that Effect in Choosing,” Journal of Bartin Faculty of Forestry, vol. 20, no. 2, pp. 232–238, 2018, doi: 10.24011/barofd.401213.
  • [11] L. Oblak, B. Glavonjić, A. Pirc Barčić, T. Bizjak Govedič, and P. Grošelj, “Preferences of Different Target Groups of Consumers in Case of Furniture Purchase,” Drvna industrija, vol. 71, no. 1, pp. 79–87, Mar. 2020, doi: 10.5552/drvind.2020.1932.
  • [12] M. Jošt, V. Kaputa, M. Nosáľová, A. P. Barčić, I. Perić, and L. Oblak, “Changes in Customer Preferences for Furniture in Slovenia,” Drvna Industrija, vol. 71, no. 2, pp. 149–156, Jun. 2020, doi: 10.5552/drvind.2020.1967.
  • [13] E. Loučanová and M. Olšiaková, “Consumers’ Perception of Retro-Innovation of Wood Products,” Acta Facultatis Xylologiae Zvolen, vol. 62, no. 2, pp. 165–174, 2020, doi: 10.17423/afx.2020.62.2.15.
  • [14] T. A. Guzel, “Consumer Attitudes toward Preference and Use of Wood, Woodenware, and Furniture: A Sample from Kayseri, Turkey,” Bioresources, vol. 15, no. 1, pp. 28–37, 2020, doi: 10.15376/biores.15.1.28-37.
  • [15] A. P. Barčić, M. K. Kuzman, T. Vergot, and P. Grošelj, “Monitoring Consumer Purchasing Behavior for Wood Furniture Before and during the COVID-19 Pandemic,” Forests, vol. 12, no. 7, Jul. 2021, doi: 10.3390/f12070873.
  • [16] B. G. Şahin and E. E. Akballı, “Consumer Behaviors of Affecting Factors and Method Analysis,” International Journal of Social and Educational Sciences, vol. 1, no. 1, pp. 43–85, 2019, Accessed: Sep. 25, 2023. [Online]. Available: https://dergipark.org.tr/tr/pub/usbed/issue/48285/607430
  • [17] İ. D. Bulut and E. Gultekin Tarla, “Examining Consumer Behavior From Behavioral Economics Perspective: A Comparison of Online and Traditional Shopping,” Journal of Economics and Administrative Sciences, vol. 7, no. 1, pp. 9–30, Jun. 2023, doi: 10.33399/biibfad.1192583.
  • [18] D. A. Garvin, “What does ‘“Product Quality”’ Really Mean? ,” Sloan Manage Rev, vol. 26, no. 1, pp. 25–43, 1984, Accessed: Mar. 10, 2024. [Online]. Available: http://www.oqrm.org/English/What_does_product_quality_really_means.pdf
  • [19] A. C. Burns and R. F. Bush, Marketing Research, 7th ed. Ankara, 2015.
  • [20] W. G. Cochran, Sampling Techniques, 3rd ed. New York: John Wiley& Sons, 1977.
  • [21] E. S. Thomson, A. W. Laing, and L. McKee, “Family Furchase Decision Making: Exploring Child Influence Behaviour,” Journal of Consumer Behaviour, vol. 6, no. 4, pp. 182–202, Jul. 2007, doi: 10.1002/cb.220.
  • [22] C. Arora and S. P. Diwan, “Children Influence on Family Purchase Decisions Across Product Categories,” SN Business & Economics, vol. 2, no. 7, p. 67, Jul. 2022, doi: 10.1007/s43546-022-00238-x.
  • [23] S. D. Senevirathna, P. Wachissara Thero, and P. O. De. Silva, “A Study of Children’s Influence in Family Purchasing Decisions: Parents’ Perspective,” Asian Journal of Marketing Management, vol. 1, no. 01, Jan. 2022, doi: 10.31357/ajmm.v1i01.5467.
  • [24] M. Uysal, “Coefficient of Acceptability for Joints on Furniture Frame Analysis under Cyclic Loads,” Journal of Innovative Science and Engineering (JISE), vol. 7, no. 01, Feb. 2023, doi: 10.38088/jise.1183127.
There are 24 citations in total.

Details

Primary Language English
Subjects Industrial Engineering
Journal Section Research Articles
Authors

Melike Nur İnce 0000-0002-2467-7580

Çağatay Taşdemir 0000-0002-7161-630X

Early Pub Date June 5, 2024
Publication Date June 7, 2024
Submission Date March 15, 2024
Acceptance Date May 6, 2024
Published in Issue Year 2024 Volume: 8 Issue: 1

Cite

APA İnce, M. N., & Taşdemir, Ç. (2024). The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions. Journal of Innovative Science and Engineering, 8(1), 78-91. https://doi.org/10.38088/jise.1453432
AMA İnce MN, Taşdemir Ç. The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions. JISE. June 2024;8(1):78-91. doi:10.38088/jise.1453432
Chicago İnce, Melike Nur, and Çağatay Taşdemir. “The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions”. Journal of Innovative Science and Engineering 8, no. 1 (June 2024): 78-91. https://doi.org/10.38088/jise.1453432.
EndNote İnce MN, Taşdemir Ç (June 1, 2024) The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions. Journal of Innovative Science and Engineering 8 1 78–91.
IEEE M. N. İnce and Ç. Taşdemir, “The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions”, JISE, vol. 8, no. 1, pp. 78–91, 2024, doi: 10.38088/jise.1453432.
ISNAD İnce, Melike Nur - Taşdemir, Çağatay. “The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions”. Journal of Innovative Science and Engineering 8/1 (June2024), 78-91. https://doi.org/10.38088/jise.1453432.
JAMA İnce MN, Taşdemir Ç. The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions. JISE. 2024;8:78–91.
MLA İnce, Melike Nur and Çağatay Taşdemir. “The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions”. Journal of Innovative Science and Engineering, vol. 8, no. 1, 2024, pp. 78-91, doi:10.38088/jise.1453432.
Vancouver İnce MN, Taşdemir Ç. The Impact of Quality Dimensions and Some Other Critical Factors on Consumers’ Furniture Purchasing Decisions. JISE. 2024;8(1):78-91.
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